Refund and Cancellation Policy

Effective Date: 04/03/2025

At Rebaone Renal Nursing Clinic, we strive to provide quality healthcare services. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed for our products and services.

1. Cancellation Policy

– Appointments can be canceled **up to 24 hours before the scheduled time** for a full refund.

– Cancellations made **less than 24 hours before the appointment** may be subject to a cancellation fee.

– Subscription plans can be canceled at any time; however, no **partial refunds** will be issued for the remaining billing cycle.

2. Refund Policy

– Refunds are available only for **eligible services or products** as determined by our clinic.

– Refund requests must be submitted within **7 days of the original purchase date**.

– No refunds will be issued for **used or partially used services**.

3. Subscription Refunds

– We offer **no refunds** for ongoing subscription plans after the billing cycle has started.

– Users may cancel subscriptions at any time, but cancellation will only prevent further charges.

4. Non-Refundable Items

– **Medical consultations, diagnostic tests, and personalized treatment plans** are non-refundable.

– **Digital services** or downloaded materials are non-refundable.

5. How to Request a Refund or Cancellation

– To request a refund or cancel a service, contact us at:

Email: info@rebaonerenalclinic.co.bw

Contact Page: Click Here

– Please include your **full name, order details, and reason for refund/cancellation** in your request.

6. Processing Refunds

– Approved refunds will be processed within **5-10 business days**.

– Refunds will be issued using the **original payment method**.